Step up to conflict

How can we apply constructive responses to better manage conflict?
Half day (4 hours)
Min 12 / max 24
In person or live online

Learning Objectives

After completing the workshop, participants will be better able to:

  • Identify the role of conflict at work
  • Understand the impact of emotions and values on conflict
  • Implement the 7 Constructive Responses to Conflict
  • Apply what they’ve learned to real-life conflict challenges

Key question

How can we apply constructive responses to better manage conflict?

Overview

Conflict is a natural occurrence. Whenever people come together, they bring different experiences, perspectives, opinions, and motives. While these differences are a driver of successful outcomes, they can also give rise to disagreements. While many people feel uncomfortable with conflict and may choose to avoid it, there are many other options to explore and consider that can result in positive outcomes. Participants in this workshop will gain insight into how their own values and emotions connect to conflict and learn about 7 specific approaches that enable a constructive response to conflict.

Everything in this workshop is connected to a Key Question: How can we apply constructive responses to better manage conflict?