The ability to listen — to really understand what someone else is trying to communicate — fundamentally affects a person’s ability to communicate with others. However, as important as it is, many people think they’re already good listeners or may not know specifically what to do to become better listeners. By learning the skills and behaviours of listening to understand, leaders can not only gather information and hear accurately, but also build relationships, show respect, empathise, and connect with others. Doing so will have a positive impact on their communication as a leader and in their relationships beyond work.
Everything in this workshop is connected to a Key Question: How can we increase our ability to understand others through listening?